Refund policy
Returns & Warranty
At TideCover, we stand behind every cover we sell. All of our canopies are built with marine-grade materials and tested for durability — because we know your boat lift cover needs to hold up season after season.
Warranty Coverage
Depending on the fabric you select, your cover is backed by either a 5-year or 7-year limited warranty against material and workmanship defects, effective from your invoice date.
7-Year Pro-Rated Warranty — Shelter-Rite® 18oz or SLT Shelter-Rite® 13oz fabrics:
- Years 1–3: 100% covered
- Year 4: 60% covered
- Year 5: 40% covered
- Year 6: 20% covered
- Year 7: 15% covered
5-Year Pro-Rated Warranty — HarborTime™, WeatherMax™, or SeaMark™ fabrics:
- Years 1–2: 100% covered
- Year 3: 60% covered
- Year 4: 30% covered
- Year 5: 15% covered
Warranty claims must be submitted in writing with a copy of your original invoice. TideCover reserves the right to request inspection photos or physical return of the canopy for review. If a physical inspection is required and the issue is covered under warranty, we will reimburse your return shipping costs.
Not Covered:
- Improper installation or distorted canopy framework
- Acts of God (windstorms, hail, floods, lightning)
- Damage from chemicals, rodents, or petroleum products
- Vandalism or negligence
- Natural fading or mismatched fabrics between separate cover pieces
Returns
Unused products may be returned within 30 days of your invoice date. Items must be in their original condition. A Return Merchandise Authorization is required before sending anything back.
Restocking Fees:
- Unused returns: 15% restocking fee
- Defective covers must be returned within 30 days of a warranty claim being filed
- Return shipping is the responsibility of the buyer unless the claim is covered under warranty
How to File a Claim
To start a return or warranty claim, reach out to us with:
- Your order number
- A description of the issue
- Photos of the canopy
We'll walk you through the process from there!